Online Dispute Resolution

In the event of a dispute, any consumer residing in Portugal and in the European Union may exercise their right of complaint to an official, third party and impartial entity in relation to the process. In this context, BeClassy provides all the information so that you can exercise your right to complain.

So, if for some reason you were dissatisfied with the purchase made on our website, you can resort to one of the following Consumer Alternative Dispute Resolution Entities (RAL):

LISBON CONSUMER DISPUTE ARBITRATION CENTER

Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA

Telephone: +351 218 807 000 / +351 218 807 030

E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

Website: www.centroarbitragemlisboa.pt

CIAB - CONSUMER INFORMATION, MEDIATION AND ARBITRATION CENTER (Consumer Arbitration Court)

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga

Phone: +351 253 617 604

E-mail: geral@ciab.pt

CNIACC - NATIONAL CENTER FOR INFORMATION AND ARBITRATION OF CONSUMER CONFLICTS

Address: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

Phone: +351 213 847 484

E-mail: cniacc@unl.pt

Website: www.arbitragemdeconsumo.org

We also inform you that, in order to resolve disputes arising from online purchases, you may use a resolution system called the “ODR Platform - Online Dispute Resolution/RLL”, created by the EU, through the platform on the website: Dispute Resolution in Line .

You can also formalize your complaints and complaints regarding purchases made on our website, through our email contact geral@beclassystore.com

If you need to access more information about these processes, we suggest consulting the Consumer Portal, accessible through the website www.consumidor.pt or by consulting Law 144/2015.

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What is Alternative Consumer Dispute Resolution?

This is a mechanism that allows consumers to resort to official entities that can assist in the resolution of any conflict with a merchant entity, without the need to open a litigious process in Courts.

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What is the role of these entities in conflict resolution?

These entities act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary can offer a solution to both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.